OLD MUTUAL IS A ****

good day I am writing as I would like to be assisted with the service we got at old mutual. we lost my stepfather in February 2024 he had a son with my mom (also has passed on in 2022) as i am left with my brother with no parent i decided to go at his work place where we went with a will we found while packing his belongings, at work we were told that they have already submitted the claim and they can only assist with sending the will over to old mutual as my stepfather did not finish nominating his beneficiaries the will could help to know of the children he had and we were advised to also go to old mutual and hear what we can do in this case .we went to old mutual and we were given a phone to talk to the person who will assist us now the person gave us claim forms to submit and also gave us an email address to send to send the forms back we did that and as time passed by with no communication to us we went back to old mutual and we were sent to a phone again and the person told us the claim has already been paid to my surprise we never got any communication from old mutual even maybe to know why my brother was not considered they told us to send an email to complains we did and never got any response called at his work again and now they gave us an email of the person who's in charge of the claim i asked myself why we were not given this email from the first place any way we emailed that person and explained our story we were told that a member of the family has told them that my brother is not my stepfathers son and they asked for DNA we refused and that meant we also know that his not the real son by not wanting DNA ,so I am really puzzled by this as old mutual never did their investigation and never tried to find my brother and find out from him what he has to say in all this they just they just took what the family has to say and released the claim with my brother not knowing anything it is sad to mention that I am left with him he is still in school and i am also not working and finding everything very difficult