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Nelisiwe N
1 reviews | Active since Feb 2021
08 May 2026, 17:12
Old mutual is *****
Old mutual service is very bad. They are *****, the opened a police without my knowledge debiting from my persal. They don't want to pay back my money. If I call them they dropped the call. They are never to be trusted.
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
08 May 2026, 17:30Good day
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply08 May 2026, 17:30
Official
Good day
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
NN
Nelisiwe N's updateReviewer Update
08 May 2026, 17:57That is what you always say. I've signed so many papers and sent my payslip with my bank statement but till now I have not heard from you or got a feedback. Every time I call, I hold until my airtime runs out or my calls get dropped. Old mutual stopped deducting but they are not paying my money or give feedback. I want the person doing this to me to account because it is not the first time this is happening.
NN
Nelisiwe N's update08 May 2026, 17:57
Reviewer Update
That is what you always say. I've signed so many papers and sent my payslip with my bank statement but till now I have not heard from you or got a feedback. Every time I call, I hold until my airtime runs out or my calls get dropped. Old mutual stopped deducting but they are not paying my money or give feedback. I want the person doing this to me to account because it is not the first time this is happening.
Old Mutual's replyOfficial
08 May 2026, 18:07Dear Nelisiwe
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply08 May 2026, 18:07
Official
Dear Nelisiwe
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management