AH
Aeysha H
1 reviews | Active since Sept 2018
25 Jun 2019, 10:05
Old mutual is ****
I took out 2 policies with Old mutual the Financial advisor that helped me was amazing is still amazing but when it comes to my debit orders etc. The worst damn service ever. My debit orders has to go off the 29 of each month, today we are on the 25th June 2019. Wow old mutual and simply because people working at call Centre can't do what they should now all this drama I just can't ****ing deal with this kind of service and I'm sorry doesn't always cut it. I signed for them to deduct the 29th of each month and today is the 25th I think further steps from here. What a bunch of unprofessionalism
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Replies (2)
Old Mutual's replyOfficial
25 Jun 2019, 11:00Dear Aeysha
We received your review of 25 June 2019.
We are sorry to hear about your service experience. We are investigating this matter and will contact you to resolve.
Regards
Coleen Aanhuizen
Complaints Management
We received your review of 25 June 2019.
We are sorry to hear about your service experience. We are investigating this matter and will contact you to resolve.
Regards
Coleen Aanhuizen
Complaints Management
Best regards,
Old Mutual's reply25 Jun 2019, 11:00
Official
Dear Aeysha
We received your review of 25 June 2019.
We are sorry to hear about your service experience. We are investigating this matter and will contact you to resolve.
Regards
Coleen Aanhuizen
Complaints Management
We received your review of 25 June 2019.
We are sorry to hear about your service experience. We are investigating this matter and will contact you to resolve.
Regards
Coleen Aanhuizen
Complaints Management
Best regards,
Old Mutual's replyOfficial
26 Jun 2019, 11:06Dear Aeysha
We refer to your complaint of 25 June 2019 and subsequent telephone conversation.
I received confirmation that Mr Lakay, branch manager contacted you and that the matter was resolved.
Would you be so kind to update the Hellopeter website with the way this matter was dealt with. We appreciate the feedback.
Regards
Coleen Aanhuizen
Complaints Management
We refer to your complaint of 25 June 2019 and subsequent telephone conversation.
I received confirmation that Mr Lakay, branch manager contacted you and that the matter was resolved.
Would you be so kind to update the Hellopeter website with the way this matter was dealt with. We appreciate the feedback.
Regards
Coleen Aanhuizen
Complaints Management
Best regards,
Old Mutual's reply26 Jun 2019, 11:06
Official
Dear Aeysha
We refer to your complaint of 25 June 2019 and subsequent telephone conversation.
I received confirmation that Mr Lakay, branch manager contacted you and that the matter was resolved.
Would you be so kind to update the Hellopeter website with the way this matter was dealt with. We appreciate the feedback.
Regards
Coleen Aanhuizen
Complaints Management
We refer to your complaint of 25 June 2019 and subsequent telephone conversation.
I received confirmation that Mr Lakay, branch manager contacted you and that the matter was resolved.
Would you be so kind to update the Hellopeter website with the way this matter was dealt with. We appreciate the feedback.
Regards
Coleen Aanhuizen
Complaints Management
Best regards,