Old Mutual Investment Service is Pathetic

Good Day Old Mutual

Your consultant Chantel Stacey Davids is very rude and inconsiderate. I submitted my documents for withdrawal on 17 November 2023. Chantel responded on the same day and told me to fill out section 7 and put my investment number on the form however the investment number was there. I emphasized how I need the money for my daughter's concert this Friday. Chantel's last response was on 17 November. I had to send a reminder email on 21 November of which Chantel told me I need to type my existing contract number at the bottom of each page and go to the police station to get a stamp. I have made a couple of withdrawals before, I have never had to fill section 7, I have never had to put the existing contract number at the bottom of each page. I have an investment number and not an existing contract number. Your section 7 clearly states that someone at old mutual can complete the form. I will cancel my investment and look for a more reliable company because this is not how you treat customers. I can't be begging for money that goes of my personal account on a monthly basis.