NM
Nqobile M

1 reviews | Active since Jul 2025

29 Jul 2025, 14:36

Old Mutual - Investment Calculation incorrect .

I have been a client of Old Mutual since 2018, and I have been paying my premiums as per my policy terms. However, I recently checked the status of my investment and found that the current value is just over R8000, which does not seem to reflect the true growth of my savings over the past years. I would appreciate it if you could provide me with a detailed breakdown of my investment, including: • Total premiums paid since inception • Growth or returns on my investment • Any fees or charges deducted from my investment • An explanation of the discrepancies between the expected value and the current value I have been communicating with the Local Branch and the Complain Department no response have been forthcoming. I have to keep calling and emailing Old Mutual.

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Replies (1)
Old Mutual
Old Mutual's reply29 Jul 2025, 14:50
Official
Good Day Nqobile M, we appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management