Old Mutual Invest -POLICY UNABLE TO WITHDRAW

after numerous emails since May 2024 and multiple documents submitted OLD MUTUAL is still unable to me any withdrawals , i have a Old Mutual Investment Policy and requestd a withdrawal, to my suprise i was asked to complete multiple documents which i did , however i have gotten no feedback only SMS's coming through advising i need to submit documents , what documents? all emails are being ignored !!!!! my advise if you want to save rather go with the bank ,if u have emergency u are being ignored and cannot withdraw funds .