1 reviews | Active since Nov 2015
Old Mutual...Intergrity , Service ...as the name suggests OLD
<p>I have had 3 investments with Old Mutual . My sisters , mom's and myself.</p> <p>On 22 March 2016 I gave initial instruction to my broker Sherwin Pillay / Victor Pillay to have all 3 cancelled as the markets were down.</p> <p> </p> <p>I sent through the documents to him on several ocaasions . There was a back and forth and eventually I was paid in mid April after several appeals and resends via his admin lady.</p> <p> Then I had to redo the documents for my sister and mom which was picked up by Sherwin personally, she was eventually paid in May 2016.</p> <p>Now my moms Investment.... I have called Old Mutual and checked on several ocassions. Old Mutual have no record even though I ave submitted 3 times to my brokers.</p> <p>My broker has since resigned , he says he is doing this as a favour and can no longer assist. I havent been allocated a new broker nor anyone I can call to assist.</p> <p>I will not complete the documents for a 4th time as this is just scant disrespect for Old Mutual clients. I have proof on Watsapp of all communication with my allocated broker.</p> <p> </p> <p>My moms policy number is ***8 . Jayshree Sukdoe . I expect service for once. Old Mutual this is not your money . Its a pensioner life saving. Have some integrity.</p>
Good day Vernon
Thank you for the review.
I will investigate and resolve with you directly.
Regards
Brent Sellidon
Good day Vernon
Thank you for the review.
I will investigate and resolve with you directly.
Regards
Brent Sellidon
Good day Vimont
I left a message on your cell phone with my contact number.
I made contact with Mr Pillay who will try to get the forms to me so that I may process the payment. I will inform you of the progress.
Kind regards,
Brent Sellidon
Complaints Assessor
Good day Vimont
I left a message on your cell phone with my contact number.
I made contact with Mr Pillay who will try to get the forms to me so that I may process the payment. I will inform you of the progress.
Kind regards,
Brent Sellidon
Complaints Assessor
Good day Vimont
Please note that the ex-advisor is not contactable after our initial conversation. We are not able to process a withdrawal without the withdrawal instruction. We will require the fully completed withdrawal application form or the date, time , fax number/e-mail address that the documents were sent to in order to trace the documents.
I will be able to process the withdrawal the moment I receive (or find) the instruction.
Regards
Brent Sellidon
Complaints Assessor
Good day Vimont
Please note that the ex-advisor is not contactable after our initial conversation. We are not able to process a withdrawal without the withdrawal instruction. We will require the fully completed withdrawal application form or the date, time , fax number/e-mail address that the documents were sent to in order to trace the documents.
I will be able to process the withdrawal the moment I receive (or find) the instruction.
Regards
Brent Sellidon
Complaints Assessor
First of all Brent...My name is Vimont , not Vernon.
Attention to detail doesn't seem to be your strong suit... Thanks for your amazing service once again. (Sarcasm if you don't get the drift)
All done on hellopeter ... not even phone call after your failed first attempt.
I wish my Mom was wealthy enough to say keep your money...but we cant.
Will you be so kind enough to send through your email as well as the forms needed to be completed.
We will again go to a copy shop to scan through for your highness Old Mutual , and stand in the bank to get another letter for proof of bank detail as the last one is 3 months passed.
My email is ********** Please don't use Vernon... I am not sure who he is.
First of all Brent...My name is Vimont , not Vernon.
Attention to detail doesn't seem to be your strong suit... Thanks for your amazing service once again. (Sarcasm if you don't get the drift)
All done on hellopeter ... not even phone call after your failed first attempt.
I wish my Mom was wealthy enough to say keep your money...but we cant.
Will you be so kind enough to send through your email as well as the forms needed to be completed.
We will again go to a copy shop to scan through for your highness Old Mutual , and stand in the bank to get another letter for proof of bank detail as the last one is 3 months passed.
My email is ********** Please don't use Vernon... I am not sure who he is.
Good day Vimont
The disinvestment has been processed and the funds should be in your mothers account by 14 July 2016.
I am sorry for the delay and inconvenience experience in this regard.
Regards,
Brent Sellidon
Good day Vimont
The disinvestment has been processed and the funds should be in your mothers account by 14 July 2016.
I am sorry for the delay and inconvenience experience in this regard.
Regards,
Brent Sellidon
