OLD MUTUAL INSURANCE HAS ****MED ME MULTIPLE TIMES!!!!!!!!!!!!

Old mutual insurance has been ****ming me of my hard earned money and lying about it!!!!!!

On the 2rd September 2025 I met Lungisa Maseti from Old mutual insurance and I instantly have her my details to look into taking a funeral cover for my parents, I explained to Miss Maseti that I would get the contract later and that I wanted the debit order to be from the 29th of October 2025, which she agreed to over whatsapp when I was having a conversation with her to make sure I would not be debited incorrectly.

I reminded Lungisa Maseti of the contract and brochure, she only sent it 2 days later via email, which I did not instantly read as I assumed I would not be joining giving that I did not sign it. To my surprise on the 27th September I received a bank notification, R490 was debited on my account. I then contacted Lungisa Maseti who promised to look into it and apologised stating that she had no hand in it and ensured that I would be debited from the 29th October 2025, she sent proof that she did not file this date and sent messages from her manager Tasmin who promised that I would be refunded accordingly. Since then I have been writing email to old mutual regarding my refund and cancellation and I have been met with ignorance and lies. When I eventually looked into the contract not only a cover I knew nothing about was chosen for me but it was also electronically signed without my knowledge or consent and the start date was the 27th of September which signed off by Lungisa Maseti. The first response was on the 30th September from Uthmaan Rossier in OM Complaints department, who promised to look into this and sent a reference but later abandoned my case when this happened I went to the branch and I was yet again met with ignorance and arrogance the consultant told me there was nothing they can do without an ID, which was surprising to me that giving that I never gave one and never signed a contract yet I was debited.

I continued to email Old Mutual while I was expressing my pain and frustration of how I this was financially detrimental to Lungisa, who scolded me for not understanding that she was busy and had said she would get back whenever her managers decided to respond regarding this. Eventually another consultant from the complaints department Nothukela Watu picked this up and also had a look, she then confirmed that my policy would be cancelled as of the 17th October and I was going to be refunded according as I cancelled during the cooling off period but yet again I was ****MED AND **** TO because only R252 was refunded back when I made her aware of this she nonchalantly responded that I was refunded what was due to me, at this point I was deeply hurt by this as I am a single mother who earns less that 10k a month, I was exhausted so I let it go without the other amount with the belief that I will not ever go through this again.

But no, I WAS ****MED AND **** TO AGAIN! today the 27th of November two payments of R238 have been debited from my account I am beyond devastated as this is money I had plans for, now I will have to got through the unpleasant experience of fighting for my money. Which I might not even get back. For a young mother who earns as much as I do during the festive season this is truly depressing. I wish Old mutual would refund me, cancel my policy and leave me alone!!!!

Complaints references: CMPLNTS***0-CMPLNTS***6.