Old Mutual Insurance - Cold and Unsympathetic to clients during Covid-19 Lockdown

I am writing in disappointment that the Chief Marketing Officer of OM Insurance appeared on National Television the morning of the 21st Apr-20 , making a pledge to South African viewers that OM Insurance Clients / health workers in need will receive financial assistance during the Covid-19 lockdown. This is so untrue, Old Mutual Insurance are cold and unsympathetic, and my biggest regret being with an insurance company such as Old Mutual for approximately 30 years. Being self-employed in a failing economy, the self-employed are affected the worse, and even if there was a chance to survive, the Covid-19 Lockdown has added to the burden. Approximately two months ago I wrote Old Mutual Insurance requesting assistance from OM Insurance being a client for more than 30 years. I was so disappointed with Old Mutual’s written response to me, informing that due to missing two premiums, my policies had lapsed. After hearing the OM CMO’s pledge, I re-app**** for Covid-19 assistance being a self-employed and a longstanding client of more than 28 years with OM Insurance. Old Mutual's CMO's pledge of 40 million to assist clients is so untrue, I paid my Life cover’s with OM Insurance for approximately 30 years, I missed two premiums due to economic downturn and the lockdown, and I’m informed by the cold and unsympathetic Old Mutual that my policies have lapsed and there’s nothing that can be done. Did Old Mutual Insurance even value me being a loyal client for approximately 30 years? Clearly not, from their response. I also requested my broker to possibly assist by motivating my 30-year relationship being a client with OM Insurance, with no success. To date I have received no response from OM Insurance and appears that OM Insurance does not care about their clients and have an attitude of take it or leave it, even with their long-standing clients. It is really sad and disappointing when a senior OM Insurance official can go on national Television and pledge assistance for OM Insurance clients, however when a client applies for the assistance, the client is figuratively shown the door. Based on my case, I have to ask the question if OM Insurance are using national TV to smoke screen viewers and the general public into believing that OM Insurance are aligned to helping their clients during Covid-19 lockdown? In my case when I requested for assistance, the response received from OM Insurance was that they are unable to assist me, I therefore consider OM Insurance as being cold and unsympathetic to their clients during and due to the Covid-19 Lockdown. I am really sad and disappointed as a client of OM Insurance, even more so that I remained as a loyal client with OM Insurance for approximately 30 years.