Old Mutual Insurance Claims Processing are disgusting

I am frustrated with the insurance component of Old Mutual. My dad passed away on the 3 March 2018. He had a life policy and my mom was the sole beneficiary. We went an Old Mutual branch to enquire about the policy and were directed to the head office in Pinelands. At the head office we were assisted by a financial advisor who informed us that it will take 10 working days to process the policy and we will be contacted via e-mail or letter regarding the option that she would like to take. Needless to say 10 working days has passed and no email or letter. We contacted the number we were given and the lady that assisted us told us that it would have been better if we emailed it to the claims department as thedocuments are at head office and it will be difficult to get from them. They will expidite the claim. We are still waiting. I contacted the claims department again and the assistant (Aviwe) was rude and brushed things off saying that he will pass request on to his manager Grant Engelbrecht to epidite the request. He then said i must wait for a questionaire to rate Old Mutual. What a joke when i wanted to do the questionaire it defualted and i was cut off. Old Mutual really sucks and I will not recommend them to any person. They are quick to use your money to enrich themselves but when it comes to process claims they are slow and drag their heels.