Old Mutual inefficiency regarding blocked account

My Old Mutual bank account was blocked on 25/05/2026 without any prior notification or explanation. Today is 05/06/2026, and I have still not received any communication from Old Mutual regarding the reason for the block or the steps required to resolve it.

After discovering that I could not transact, I contacted Old Mutual and was advised by a representative to email proof of payment (POP) relating to a transaction of R200. I submitted the requested documentation immediately. I also sent emails to the complaints department and the internal arbitration email address provided to me.

Despite complying with every request and making multiple attempts to obtain assistance, I have received no response, acknowledgement, feedback, or update from Old Mutual. My account remains blocked, and I have been left without access to my funds or any indication of when this matter will be resolved.

I am extremely disappointed by the lack of communication and customer service. I request that Old Mutual urgently investigate this matter, provide a clear explanation for the account restriction, and advise on the steps required to restore access to my account.

Reference dates:

* Account blocked: 25/05/2026 * POP submitted: As requested by Old Mutual * Complaint and arbitration emails sent: No response received * Current date: 05/06/2026