Old Mutual - *********** and % service delivery

There ought to be a minus rating for this company. OLD MUTUAL

Old Mutual is quick to take your monthly instalments even after you have cashed in your retirement annuity. Thanks to COVID and then to try and get your 1/3rd pay you get no assistance. Was told that the process was being up by Old Mutual. The customer service agent then said she would make it a priority. On 26th November spoke to another customer service agent Natalie who said she had no idea why payment was not made and she would get a manager to call. Never received said call. 27th Nov then was promised by the Snr consultant via whatsapp that it would be chased and the the back office manger Shariah will be calling me back. Never got any feedback on that either. 1st Dec asked for feedback and got informed by the Snr consultant I will be informed received nothing till 20:48 to say it is now being handed to management. NOT SURE HOW THAT WOULD BE ANY USE TO ME. Only for them to take an instalment for a policy which is technically closed. On 2 Dec sent a mail to the snr consultant and her manager saying I need feedback by 3 pm or I was going to this platform and their own website to share publicly their non existent service . Surprising they said nothing and did nothing !!

They finally called at 17:31 starting off with an apology which to a Taurean is like a red rag to a bull... I told Mr F (I was so mad I couldn't spell his name ) that I don't want an apology - an apology does not buy food or electricity. I want what is owed to me .... and that I am really mad I still need to leave 2/3rds with a company that has non existent service and I am sure I will never see that monies

l received at 19:34on 2 Dec. from the Snr consultant. I forced them to apologise to you . It appears that one of your plans is being taken before the agreed term that will be a bit of a cost taken off. This has been the problem. Since October they have not worked on that at all and that is my gripe. REALLLLLYYYYY what it appears by magic !!!... so if I was informed of this in the first place then I am not sure but I may have left it if I could have ... but was not informed of this .Received a quote of what everything would be and I based my decision on that. SO now you can all see that their service is worse than terrible. My response to this mail was of course... NO NO NO i want what was originally informed I will no pay any money or receive less than I was originally told.

So I still don't have my money or a date when I will get ALL MY MONEY as I had signed for. HEADS OUGHT TO ROLL FOR THIS INCOMPETENCY.

In short Old Mutual is as BAD as the people who stole food parcels from the poor in the 1st Lockdown.

So here it is for you all to read. NEVER EVER leave your money in Old Mutual as you will never get it out and it will take a performance of note for anyone to communicate with you. If you do have money with them get out what you can immediately and use someone else to invest with.

If you considering a pension fund DO NOT EVER USE OLD MUTUAL.