OLD MUTUAL - *********** AND INEFFICIENT

On the 13th May 2021 we sent through the change of bank details (for the second time) to Old Mutual and were advised that it takes 3 - 5 working days to input the change. On the 19th, I contacted Old Mutual to be told the same thing - it takes 3 - 5 working days! It's now the 26th May 2021 and still there is no money in the bank! The first time we sent through the change of bank details, it was 4 months and that wasn't changed either! I was told that they had found "someone who is willing to help"! How on earth can you be "willing" to help, when it's your job to do it. Old Mutual are extremely fast to take your money to pay the policies BUT WHEN IT COMES TO PAYOUT, THEY'RE LESS THAN INEFFICIENT AND ***********. It's impossible to get hold of a director because you're blocked at every turn. Goes to show how even the "top" people are *********** and KNOW that Old Mutual is NOT RUN efficiently, competently and ethically. TOTALLY AND UTTERLY USELESS. I must have at least 50 emails which I've sent to them but STILL NO CARE IS TAKEN AND ESPECIALLY FOR THE ELDERLY. A vote out of 10 (10 being the highest), is -0,