Old mutual incompetence delaying my 2 pot withdrawal payment

*********** staff : the way we are struggling to get our 2 pot money from old mutual makes me wonder if we will ever get our money when we retire. I submitted my withdrawal on the 18th of September. till today they still don't know when my money will be paid. I started following up on the 2nd of October after my colleagues who submitted their withdrawals on the same day as me got their money. I was told everything is fine I don't have to worry about anything. 12 days later I still haven't received my money. last week I was told they are waiting on SARS. the lady who helped me when I phoned the 2nd time told me they needed to confirm my cellphone number..which I did confirm. it was also their fault that their system showed as if I changed my number. when they told us we could calculate how much we can get from the 2 pot savings I was told that my details do not correspond. when I phoned them, the lady told me they had loaded my number in the wrong block on the system which she fixed and I could check how much I will get. now their incompetence is delaying my payment.

Just FYI, you guys only have 3 days to pay my money.