Old mutual incompetence

Once again I am experiencing very poor service from Old mutual with regards to a withdrawal. I am trying to withdraw from a policy, the service call centre advised me to contact compliance division, then the compliance division tells me it must be handled by the service division. Back and forth telephone calls where one has to wait for long periods of time to be assisted by an operator. All I want is to withdraw money from my tax free policy. How hard can this be????