Old Mutual incompetence

I have been struggling to withdraw my investment from Old Mutual since January 2023. I was told I am not compliant. I completed the Tax form and still they are not happy. I contacted my financial advisor and did a cancellation of the policy through them. I am still waiting for Old Mutual to transfer my funds. I have asked that the funds be transferred to my Old Mutual account. The bank my debit order used to go off was FNB. Old Mutual have decided on their own without looking at the statements I provided for FNB, that the debit order is going off Old Mutual account. I have never had this type of issue with Old Mutual before but I feel that this is absolutely ridiculous. Why should I wait so long for my saving to be transferred? I have phoned the call centre but they only put my on hold for ever and does not assist.