Old Mutual incompetence and theft

<p>I emailed Old Mutual Customer Service Centre on 25/09/2016 to inquire why the growth on my Secured Money Market fund at that time was only 5% when their published growth for this fund at 30/04/2016 was 7.33%. The money market fluxtuates very little and was in an upward trend so if anything it should have improved. It took more than 2 weeks before I received a response where a form was attached with fund values that was completely unrelated to my question. I immediately responded stating that the document they sent had no bearing on my question and asking the same question again. Belinda Mostert responded within 2 days asking who the agent was that sent the form as they could find no record of this correspondence, I could not answer her question as that email from the customer service dept was anonymous. So I attached the document I received and sent it back to them, again restating my question about the lower growth on the MM fund. Almost a month later I finally received an answer from Venilla Naidoo with 2 attached documents and an explanation that was again completely unrelated to my question, bordering on hillarious if it was not so tragic that the joke was on me. I have now given up trying to get an answer from Old Mutual.</p>