Old Mutual - INCOMPETENCE !!!

A Policy of my wife matured end June 2019. Old Mutual required document signed and a Bank stamped document confirming banking details. My wife was notified 12th July that the funds had been transferred 3rd July - however, into a different bank account, not belonging to my wife. "We will have to recover the funds from that account before we can transfer to the correct account. WHAAAAAAT ??????? After a phone-call the the Old Mutual Help Desk - Ref Xoliswa that's as good as it gets with these IDIOTS :-(