Old Mutual Incompetence

I have an Investment contract with Old Mutual. On 5 August I spoke to Sinawo, who sent me the required documents to complete in order for the funds to be released. I completed them immediately and sent it back to him. He informed me that it would take 15 working days for the money to reflect in my account. I have spent most of my time yesterday to ascertain why the funds were not in my account yet,.whereupon I was informed that Sinawo only logged the claim on 13 August. I requested for a manager or supervisor to contact me,.including various emails to Sinawo on varous other dates during this period, with no response. He only responded this morning after I informed him of my intention to post this on HelloPeter.

The service from Old Mutual in this regard has been appalling to say the least. My intention was to reinvest most of this money again with Old Mutual, which obviously is not going to happen.