SO
SHERYL O
1 reviews | Active since Nov 2013
27 Nov 2025, 15:10
Old Mutual INCOMPETANT
After ex partner suddenly passed away after Chemo. My daughter and I tried to claim from his RA. It's been seven months now and still nothing. They are the most *********** bunch of people. They got the policy mixed up with someone else's. And have left myself and my daughter destitute. I was named the beneficiary but this means nothing to them. What gives them the right to decide who gets the funds (1 other daughter who is 25 yrs old and father was not supporting financially) KEEP AWAY FROM OLD MUTUAL.
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
27 Nov 2025, 15:47Good day Sheryl, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply27 Nov 2025, 15:47
Official
Good day Sheryl, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Best regards,
SO
SHERYL O's updateReviewer Update
27 Nov 2025, 15:50I have been through this already make sure it's senior management or I'm not interested
SO
SHERYL O's update27 Nov 2025, 15:50
Reviewer Update
I have been through this already make sure it's senior management or I'm not interested
Old Mutual's replyOfficial
27 Nov 2025, 17:03We can assure you that we are following up regarding this, and our team will be in touch to assist.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply27 Nov 2025, 17:03
Official
We can assure you that we are following up regarding this, and our team will be in touch to assist.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Best regards,