OLD MUTUAL: IMPOSSIBLE TO GET HOLD OF. IMPOSSIBLE TO GET ANSWERS.

We have moved to Australia and I have been trying to get hold of Old Mutual for over a week in order to withdraw my Protektor Fund in order to reinvest it in the country where we now reside. I emailed them and was told to contact their contact number. On Saturday I finally got through, only to be told that I needed to call on Monday to speak to the Product team, as the helpdesk can't help me. I contacted the international phone number, I had to choose between option 1 and 2. When you press 1 (Or 2) it says "this is not an available option". I emailed again and got another number. I called this, was on hold for 20 minutes, spoke to someone who said they'd put me through to the right department, got put through to the number where I yet again had to choose between the non-existent "option 1 or 2", only to be put on hold again for 20 minutes and finally being cut off without an answer. After searching, I finally found an email address - ********** They just forwarded my mail to ********** asking them to respond. This was two days ago and I am still waiting for an answer. They certainly do not live up to their campaign line, "THE TIME IS NOW". (PS. Please note that my contact number is an Australian Number)