OLD MUTUAL IM DEMANDING MY PREMIUMS BACK

I took a life cover policy with old mutual of R1 million, disability benefits of R200 000 and critical illnesses of R200 000. I was told that I will pay R460. I was surprised on the 29 March 2021 my account was debited with R635. I then logde a complaint right away in on of the branches and I was promised that the matter will be solve within 5day. After a week not receiving any response from old mutual, I decided to follow it up as they didn't do as they promised. I visited another branch to enquire about the outstanding matter. I went to Fnb asking the bank to reverse the transaction as I was disputing the transaction I was informed by Bank that old mutual is refusing to reverse that transaction even after I stated my reasons on email that I sended. I then went to a branch in cresta to help me to escalate the matter. I was requested for an affidavit from SAPS, ID and proof of transaction and all the relevant documents were submitted. I didn't receive any response from old mutual. I again visited the branch to check the status of complaint as requested I then spoke to a lady Illaan she said she will escalate the matter. I did not receive any response from her and my account was debited again on April while the complaint was logde. I requested old mutual to refund me my premiums back and after cancel the policy. I didn't receive any authentic sms to acknowledge the policy like other insurance companies to proof that am I a person who requested for a policy so much happened which was not done procedurely. I later discovered that old mutual sold me a policy of R2 million f which I didn't know. Yesterday I received and sms with Ref number CEA*** stating that my policy will be cancelled as of 27may 2021 they do not refunded me my money as per my request now it reflects like I just want to cancel the policy just for fun. I requested this life policy to put it as assurance to the house I purchase they messed my plans wasted my time. Apparently the consultant John Onkabetse that sold my the policy he is reporting at Old mutual branch in Soweto next Jabulani Mall under supervision of regional managers Lucky Ralekgokgo

Kindly assist me with my full refund Kindly assist me to get my full refund