OLD MUTUAL IGNORING OUR PLEAS

My mom had taken out policies on behalf of myself and younger brother while we were still minors (***5/LSFE/1, ***5/LSD/1, ***7) deductions were implemented via PERSAL system, upon her exit through going on pension, she went to Old Mutual branch Wonderpark ( 4 February 2026) to inform them that they will now have to deduct from her bank, she was then also told that since my brother and I were no longer minors we would have to come in ourselves to provide the approval.

On the 1st of April, we both received emails that we missed premiums on the policies and had a grace period of until 30 April 2026 to pay. I went to the Wonderpark branch on 8 April 2026 *** to update my details, my brother went to Menlyn 0n 10 April 026 *** to update his details.

Unfortunately on the 18 April 2026 we both woke up to notifications that our policies had lapsed effective 18 April due to non payment or arrangement from our side, even though we had both gone into the branches, what has since followed is us going into the branches again for assistance, being provided with forms to "revive" the policies which I personally do not agree with, because why are we reviving policies that were prematurely cancelled?

It saddens me to update that we still have not yet solved this issue as at 26 May 2026, there has been no update from the emails we have sent, Old Mutual has still not effected the debit orders, basically we are humans with no life cover and funeral covers and just hoping that God's grace sustains us while we wait for this matter to be solved.