Old Mutual Ignorance

I am writing to file a complaint against Old Mutual regarding their unreasonable delay in transferring two of my insurance policies to Sanlam. Details of the Complaint: • Policy Numbers: Policy Number ***1 & Policy Number*** with tax directive (M***X0) • Desired Transfer: I initiated the transfer of these policies to Sanlam in February 2024 through my new broker (Bluestar Face to Face). • Issue: Despite repeated attempts by my broker to communicate with Old Mutual via email regarding the transfer process, we have received no response or updates since February. This lack of communication and inaction have caused significant delays and inconvenience. Impact of the Delay: This delay in transferring my policies is causing unnecessary stress and uncer*****y. A prompt resolution is crucial to ensure uninterrupted insurance coverage. Desired Outcome: I request Hellopeter's assistance in expediting the transfer of my policies to Sanlam. Ideally, I would like Old Mutual to: • Acknowledge receipt of the transfer request. • Provide a clear timeline for the completion of the transfer process. • Cooperate with my new broker, Bluestar Face to Face, to ensure a smooth transition. Previous Attempts at Resolution: I would like to reiterate that my broker has attempted to contact Old Mutual via email on multiple occasions since February. Unfortunately, these attempts have been unsuccessful. Evidence: Copies of emails will be forwarded if so requested. I trust that Hellopeter will intervene and help resolve this matter swiftly. Thank you for your time and assistance. Sincerely, Linda Somers ***