Old Mutual - I was expecting so much more

I looked at investing some funds and opted to try Old Mutual who I did not yet have an investment with. The investment is a big amount or at least to me. I sent all their required documentation and received confirmation back with a contract number and this is when the frustration begins.

On day 1 (Friday) try to transfer the funds (Standard bank to Standard bank) and I get a message that the receiving party does not recognize the contract number. I was asked to use my ID number to check if this work but no luck. I call Old Mutual and they say they will call me back. this never happened.

Day 2 Monday. I try again and the same issue remains. I phone the call center again and speak to Anika. She promised to call me back as she heard of the problem it sounded promising. I also log a call on their *** address and get a confirmation (CEA***). I do not get a call back or a answer to my mail.

Day 3 Tuesday. Problem still remains. I again place a call and speak to a gentleman called Jude. he also takes all the information and says he will call back. I log another call on the trusted email address (Ref CEA***). I did not get a reply.

I called the head office on *** as there must be some assistance I trust in the head office. After asking to speak to a manager I again was diverted to the normal operational help line who we now established do not reply to calls. I hang up and call back asking again to speak to the Unit Trust department a lady called Asando (or so it sounded) picked up and after taking my contract number and name placed me on hold. After a 14 Minute hold I called it quits.

I was expecting so much more.