Old Mutual hurts the grieved to a post of frustration

On the 24th of November 2023 my sister passed on and she has a funeral plan at Old mutual, unfortunately she did not appoint a beneficiary. We were told all the documents that need to be submitted and we submitted them all on the 27 of November 2023. Today it is the 8th of January we have not received the pay-out of the funeral plan we are being sent from pillar to post. We had to take loans to bury my sisters because Old Mutual failed us dismally. Now I am putting this case on this platform because we as a family are now frustrated and do not know what to do anymore because we are not receiving anything from Old mutual not even communication.