old mutual horrible service lack of communication

I am utterly disgusted with the inconsistencies in the information I got from old mutual. it is thus far the worst company I have dealt with. I submitted a part disinvestment on a tax free plan, mid july, even today I haven't received the money. firstly they do not communicate I constantly have to call them to be told a story why I am still not paid. I wrote to their complaints department, and God I was shocked to see that there is a 10 days turn around time. I need this amount to be paid ASAP. I am already incurring penalties for this delay due to incorrect information provided by oldmutual staff. this horrible horrible. I am glad I have experienced this early to make a sound decision for my investments to be in a company that reallys works with client but not frustrate clients. geez. contact me urgently, so that you can arrange the payout and cancellation of this plan. ********** 643.

an the lack of urgency from the staff.... wuuuu hhee eee.