Old Mutual horrible service at Call Centre & Branch

I wanted to make a withdrawal from my policy from the 02.01.2024 till today I haven't received assistance. First day the branch they told me that they are offline. 2nd day the Consultant said he submitted the request and I must come back on the 8th to speak to an Adviser. On the 8th the Adviser told me that its his first day back at work and he is tired. I must now come back on the 10th. On the 10th I finally completed a form and it was sent to Head Office. I then received a sms that I need to sign a quotation. I phoned the Adviser to ask him to send me the quotation but he said that he hasn't received it. The Advisers are chasing targets and don't care about client service. He would tell me without any shame to come back when he is at work because he is meeting other clients.I went to the branch on the 11th to ask them to print the quotation, the response from the Receptionist was their systems are offline.Surely they could have given me a phone to call Customer Service department to email me the quote. On the 12th I went back again and I asked for them to borrow me a phone to call,they sent me a very faint quotation. I asked the Consultant to print and email it for me. She said its close to knock off time,they want to close the branch. I went back again on the 15th, a Consultant assisted me and the quotation was finally sent. I decided to call their Call Centre todayto ask for feedback, the Agent said they are busy with processing the payment but I just received an email now saying I must complete the quotation again. Sies Old Mutual! You don't live up to your purpose which is helping customers to thrive!