CK
Charmaine K
1 reviews | Active since Mar 2026
05 Mar 2026, 15:01
Old Mutual horrible customer service
Old mutual is the WORST company ever, they are very convenient and easily accessible when they sign you up.... Thereafter when you want to cancel they ignore emails and do not attend to calls.... I've been trying to cancel my policy with them since December 2025 but no luck and they keep debiting my account. I wouldn't advise anyone to take Old Mutual
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
05 Mar 2026, 15:10Good day Charmaine,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply05 Mar 2026, 15:10
Official
Good day Charmaine,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
CK
Charmaine K's updateReviewer Update
01 Apr 2026, 22:26Are you still investigating even now? I have not received any response and once again tou continue to debit my account after I've sent a cancellation email, after I've called customer care numerous times... This issue of unauthorized debits conrinues😡.... This rather frustrating now or should I take it to the Ombudsman?
CK
Charmaine K's update01 Apr 2026, 22:26
Reviewer Update
Are you still investigating even now? I have not received any response and once again tou continue to debit my account after I've sent a cancellation email, after I've called customer care numerous times... This issue of unauthorized debits conrinues😡.... This rather frustrating now or should I take it to the Ombudsman?
Old Mutual's replyOfficial
02 Apr 2026, 07:58Good day, Charmaine K.
We note your comments. Please be advised that this matter is being attended to, and feedback will be provided via email.
Regards
Old Mutual Complaints Management
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We note your comments. Please be advised that this matter is being attended to, and feedback will be provided via email.
Regards
Old Mutual Complaints Management
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Old Mutual's reply02 Apr 2026, 07:58
Official
Good day, Charmaine K.
We note your comments. Please be advised that this matter is being attended to, and feedback will be provided via email.
Regards
Old Mutual Complaints Management
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We note your comments. Please be advised that this matter is being attended to, and feedback will be provided via email.
Regards
Old Mutual Complaints Management
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