OLD MUTUAL HORRIBLE CUSTOMER SERVICE

Old Mutual what is happening with my cover. I lodge a complaint on hello peter 31 August it is 14 days later????? God forbid something happens to me or family while you are failing to resolve a problem caused by you. No wonder people bring dead bodies to your officers because your service is slow, poor, pathetic, inadequate and just disappointing. ALSO WILL ASK AGAIN WHY ARE WE COMMUNICATION VIA EMAIL AND HELLO PETER WHY CANT AN AGENT FROM OLD MUTUAL JUST CALL ME SO WE CAN ALLIGN AND SOLVE THIS PROBLEM. IF YOUR AGENTS DO NOT HAVE AIRTIME I CAN SEND BECUASE I THINK IT WILL WORK BETTER THEN WE BE PLACED ON HOLD FOR HOURS AND SENT FROM PILLAR TO POST WITH ZERO RESOLUTION!!!