KN
Kigan N
1 reviews | Active since Nov 2023
25 Feb 2026, 12:02
OLD MUTUAL - HOPELESS CLAIMS DEPARTMENT
Service levels at the claims department has failed Old Mutual despite bring in business for years. The hopeless and useless staff are kept in positions that they are unable to perform in.
Our premiums have increased without any communications in writing, since the previous advisor has been dismissed.
Claims department employees sit like fat cats, expecting someone else to follow up and do their work??
POLICY NO *** - Old Mutual Enquiry [CLAIMS***0] (--OCM***6--)
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Old Mutual's replyOfficial
25 Feb 2026, 12:10Good day Terrance, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply25 Feb 2026, 12:10
Official
Good day Terrance, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management