Old Mutual, holding onto your money, forever!

So after months of trying to get someone/anyone's help via email....I finally went into an Old Mutual branch, the processd my claim and I was told in person and on my paper work/documents the waiting period is 5 working days. Checked in with the branch on the 5th working day, "ma'am your funds has been approved; but let's wait a few more days to see if it clears"

A few days later...........now 7 working days and still NO funds & the amount of airtime I spent on holding on for what feels like forever (as I have yet managed to get through to a consultant)

Old Mutual is quick to "remind" you to make sure there is funds available for when they need to debit order....but when you need their help, no one answers!!