LW
Lizelle W
1 reviews | Active since Jul 2014
04 May 2026, 11:28
Old Mutual helpdesk: 24 minutes on hold, no answer, then call disconnected
Old Mutual helpdesk: 24 minutes on hold, no answer, then call disconnected. Immediately after, I was asked to rate service quality. Worst customer support experience I’ve had.
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Replies (1)
Old Mutual's replyOfficial
04 May 2026, 11:57Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply04 May 2026, 11:57
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management