Old mutual has terrible client service.

I'm writing this review on behalf of my wife.

I have been trying to access my two pot savings via old mutual and the service has been terrible. There WhatsApp system is the only way to apply for the money. I first tried 3 weeks ago. everything was accepted all documents they requested was submitted and all was good. Then a few days later the WhatsApp service indicated I had outstanding documents, So I phoned Old Mutual to find out what documents were needed. The person who's name I cant remember, said everything was fine. no documents were outstanding. so I waited. A week later I decided to follow up, the person I spoke to informed me that my application was cancelled due to documentation being incomplete. So I restarted the process again, and the same thing happened where on WhatsApp they informed me again that documents were outstanding. I uploaded the marriage certificate they requested. then waited again a few days and phoned again. the first person said they couldn't see the marriage certificate. then when I phoned again the next person said they could see it and that everything is fine and its in the next step of the process. This was last week. no confirmation that everything was fine nothing. and I keep getting different answers when I phone. I actually whish I could move my pension to a better company with better client service. I want this money to pay a Sars penalty. So time is of the essence.