OLD MUTUAL HAS NO SHAME

I am truly disappointed in Old mutual, I don't understand why they pride themselves in helping people while they actually drain them. My mom has a policy with old mutual and claimed the death of my dad around Tuesday if not Wednesday. She took all the necessary documents to the branch and claim was successful she was told to then wait for the payment in her personal account because her old mutual card has expired, they don't have cards yet.

It is now pass 48 hours and we have to arrange and burry my dad, how to we do that if old mutual keeps sending smss saying "you'll get payment in 4 hours, every day"

My mom went to the nearest branch and they told her they the money is in the old mutual card so she must wait another 4 hours as they transfer it to her personal card because they sent the money in the old mutual card. How, because they said it has expired. We late for arrangements, burial and the family now think of us otherwise. Also my mom has to stop moarning her spouse and chase after old mutual, being sent around different BRANCHES, being told her temperature is high she must wait outside a bit. HOW CAN IT NOT BE HIGH, OLD MUTUAL THIS IS I COMPETENT. I tried calling - had to listen to the answering machine for 20 minutes.

OLD MUTUAL HAS NO SHAME MXM