OLD MUTUAL HAS NO SERVICE

On 2018-04-03 I sent the relevant documents to Old Mutual to surrender my annuity. On 2018-04-05 I received an email stating that all the relevant documents were received and that the pay-out should be within 21 working days. Today, 20 working days later and I have not heard anything from Old Mutual. Phoning the Call Centre, I have to hear that the case has been closed!! Call Centre has reopened the case and that I have to give them time until Wednesday, 2018-05-09 and phone again to find yout what is going on. They just have to inform me that the payout may take up to 21 working days! This will then result in 42 days waiting for the payment!!!! Nut Old Mutual is to quick to deduct.