OLD MUTUAL HAS GONE MISSING WITH MY REFUND

I am having a hard time with Old Mutual trying to receive a refund or payment for a retirement annuity policy that I cancelled in February 2024. Old Mutual promised to pay that money within 7 working from the date of cancellation of this policy. So I have been waiting since February 2024 to be paid the amount that I contributed which is R10,000.00 made up of two premiums of R5,000.00 each for the months of January 2024 and February 2024. I cancelled this retirement annuity in mid February 2024 but Old Mutual still went ahead and deducted the R5,000.00. But nevertheless my complaint is around the non payment of this R10,000.00 less any charges back to me as promised by the company. What is even worse and very disturbing is that nothing is coming forth from them, no update no communication regarding this matter. I have gone to various branches in Bloemfontein, Vanderbijlpark and Vereeniging without any success. And for their part these branches have tried on numerous occasions during my visits to enquire from the Head Office with no success as no one from the Head Office is willing to assist. I am clueless and frustrated about the status of the existence of this money, if at all it still exists or whether it has found its way into the pockets of those people at the Head Office because it is inexplicable that a company promises to pay back or refund this money with 7 working days almost exactly a year earlier, and then suddenly no one is saying anything about it and when one enquires about it you are then sent from pillar to post. In conclusion must give account of what happened to this transaction and refund me this money like they promised to. Regards, T****so Molebatsi ***)