OLD MUTUAL HAS FORGOTTEN HOW TO DO CUSTOMER SERVICE

Pathetic customer service - Wesley and Brent I need to disinvest a few policies from Old Mutual. Since Wesley took over my policies, I have only experienced incompetence and disinterest. Old Mutual, your advisors clearly only care for their commissions. You are no longer a trustworthy company. When I tried to disinvest, the process was ignored and delayed by Wesley. I complained and eventually dealt with Brent who seems as disinterested as he is ***********. He did not demonstrate a clue about his job or how to do it. When I asked him why a new process was suddenly required, he could only shrug and say "it has always been like this" even after I showed him how the document had previously been accepted. Old Mutual, this is your calibre?! In that case, I am very happy to be moving on to a business that actually knows how to treat customers.