Old Mutual has done it again.

I have several policies with old mutual. I have been giving them money for years in return I get poor service in return.

Now I would like to talk about the 2 edumax investment policies for my daughters.

Our payment arrangement and agreement was a stop order and it has been for years.

Due to the pandemic the last time I was a at work was in March and the last time I got paid salary was in April.

I app**** for full disinvestment as I’ll be using that money to pay for my mortgage, I requested for 20k and it was approved and to my disappointment I received 17k bare in mind I have the OM app therefore prior my request I check my funds. I queried OM and they gave me the most confusing response till today I don’t understand it.

This month OM goes and deducts R3317,76 as a debit order without my knowledge no communication whatsoever Bare in mind they have my email address and my cellphone number.

My question is who authorized a debit order of that amount? As the agreement that I have for this specific policy is a stop order not a debit order.

I called the call centre I asked the same questions the 2 agent I spoke with didn’t have a response to my question. They kept on checking non stop of the person who authorized this debit order, name can’t come.. my request and authorization & my signature?? Can’t find mmmm...

OM does as they please on people’s accounts ? OM the cost of over drawing my account I have to bare. I had to call my bank hysterical I was fearing that my account has been compromised and that I was another victim of ***** all these thoughts due to OM ********* practice.

I sent a complaint about email and no response yet.