NN
Nwabisa N
1 reviews | Active since Sept 2025
27 Sept 2025, 08:32
Old Mutual has breached our contract by first failing to deduct their premiums and informing me that my life policy has lapsed after one month of them failing to do deductions and later returning my funeral policy premiums
Old Mutual has breached our contract by first failing to deduct their premiums and informing me that my life policy has lapsed after one month of them failing to do deductions and later returning my funeral policy premiums. Now they are offering me a goodwill value of R2000 rands after they have asked me to +-R8000 for them to revive my policy.
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Replies (23)0
Replies (23)
Old Mutual's replyOfficial
27 Sept 2025, 08:59Good day Nwabisa,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply27 Sept 2025, 08:59
Official
Good day Nwabisa,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's replyOfficial
29 Sept 2025, 20:27Good day, Nwabisa.
We can confirm that our team has been in contact with you and has attended to the relevant matter for resolution.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
We can confirm that our team has been in contact with you and has attended to the relevant matter for resolution.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
Old Mutual's reply29 Sept 2025, 20:27
Official
Good day, Nwabisa.
We can confirm that our team has been in contact with you and has attended to the relevant matter for resolution.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
We can confirm that our team has been in contact with you and has attended to the relevant matter for resolution.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
NN
Nwabisa N's updateReviewer Update
29 Sept 2025, 20:47Is stoping deducting my funeral policy premiums on my payslip and returning them through my bank account with out discussing that with me part of your resolution?
You have also sent a settlement letter for me to sign offering a R2000 goodwill value for "missed" premiums. Meanwhile, a month back you have asked me to pay R8700.00 for you to reinstate my policy. Is that fair?
I didn't miss any premiums. You failed me many times causing me a lot of stress since May 2024. You are the ones who did not deduct my life policy for one month when you had my banking details. Now you are doing the worst by trying to mess with my funeral policy as well.
You have also sent a settlement letter for me to sign offering a R2000 goodwill value for "missed" premiums. Meanwhile, a month back you have asked me to pay R8700.00 for you to reinstate my policy. Is that fair?
I didn't miss any premiums. You failed me many times causing me a lot of stress since May 2024. You are the ones who did not deduct my life policy for one month when you had my banking details. Now you are doing the worst by trying to mess with my funeral policy as well.
NN
Nwabisa N's update29 Sept 2025, 20:47
Reviewer Update
Is stoping deducting my funeral policy premiums on my payslip and returning them through my bank account with out discussing that with me part of your resolution?
You have also sent a settlement letter for me to sign offering a R2000 goodwill value for "missed" premiums. Meanwhile, a month back you have asked me to pay R8700.00 for you to reinstate my policy. Is that fair?
I didn't miss any premiums. You failed me many times causing me a lot of stress since May 2024. You are the ones who did not deduct my life policy for one month when you had my banking details. Now you are doing the worst by trying to mess with my funeral policy as well.
You have also sent a settlement letter for me to sign offering a R2000 goodwill value for "missed" premiums. Meanwhile, a month back you have asked me to pay R8700.00 for you to reinstate my policy. Is that fair?
I didn't miss any premiums. You failed me many times causing me a lot of stress since May 2024. You are the ones who did not deduct my life policy for one month when you had my banking details. Now you are doing the worst by trying to mess with my funeral policy as well.
Old Mutual's replyOfficial
30 Sept 2025, 06:14Good Day Nwabisa, thank you for reaching out. We emailed you yesterday to assist with this, so please kindly have a look at it when you get a chance. We're here to help and will continue to support you throughout the process.
Regards,
Old Mutual Complaints Management
Regards,
Old Mutual Complaints Management
Old Mutual's reply30 Sept 2025, 06:14
Official
Good Day Nwabisa, thank you for reaching out. We emailed you yesterday to assist with this, so please kindly have a look at it when you get a chance. We're here to help and will continue to support you throughout the process.
Regards,
Old Mutual Complaints Management
Regards,
Old Mutual Complaints Management
NN
Nwabisa N's updateReviewer Update
30 Sept 2025, 06:36I haven't received any thing from you, which is one of the reasons I opted to look for help here. See how quick you are to respond here? Why is that?
I am not signing that settlement letter because you keep on coming with the worst resolutions ever.
We all know the consequences of breaching a contract and that resolution of yours is not one of them.
I am not signing that settlement letter because you keep on coming with the worst resolutions ever.
We all know the consequences of breaching a contract and that resolution of yours is not one of them.
NN
Nwabisa N's update30 Sept 2025, 06:36
Reviewer Update
I haven't received any thing from you, which is one of the reasons I opted to look for help here. See how quick you are to respond here? Why is that?
I am not signing that settlement letter because you keep on coming with the worst resolutions ever.
We all know the consequences of breaching a contract and that resolution of yours is not one of them.
I am not signing that settlement letter because you keep on coming with the worst resolutions ever.
We all know the consequences of breaching a contract and that resolution of yours is not one of them.
Old Mutual's replyOfficial
30 Sept 2025, 06:46Good Day Nwabisa, the email was sent to the gmail email address you had provided us.
Regards,
Old Mutual Complaints Management
Regards,
Old Mutual Complaints Management
Old Mutual's reply30 Sept 2025, 06:46
Official
Good Day Nwabisa, the email was sent to the gmail email address you had provided us.
Regards,
Old Mutual Complaints Management
Regards,
Old Mutual Complaints Management
NN
Nwabisa N's updateReviewer Update
30 Sept 2025, 06:48I did not receive any email from you. Send it again here. Come on let's see it since we all have nothing to hide
NN
Nwabisa N's update30 Sept 2025, 06:48
Reviewer Update
I did not receive any email from you. Send it again here. Come on let's see it since we all have nothing to hide
Old Mutual's replyOfficial
30 Sept 2025, 06:57Good Day Nwabisa N, we have requested for the team to resend the email, and they will be intouch.
Regards,
Old Mutual Complaints Management
Regards,
Old Mutual Complaints Management
Old Mutual's reply30 Sept 2025, 06:57
Official
Good Day Nwabisa N, we have requested for the team to resend the email, and they will be intouch.
Regards,
Old Mutual Complaints Management
Regards,
Old Mutual Complaints Management
NN
Nwabisa N's updateReviewer Update
30 Sept 2025, 07:02No send it here. Its much quick and convenient here so that they can be updated with the progress of the case and take over. Seems like they know exactly how to handle cases.
We all have the same intentions....that to solve this case the best way we can.
Send everything here so that everyone can see how you undermine your clients.
We all have the same intentions....that to solve this case the best way we can.
Send everything here so that everyone can see how you undermine your clients.
NN
Nwabisa N's update30 Sept 2025, 07:02
Reviewer Update
No send it here. Its much quick and convenient here so that they can be updated with the progress of the case and take over. Seems like they know exactly how to handle cases.
We all have the same intentions....that to solve this case the best way we can.
Send everything here so that everyone can see how you undermine your clients.
We all have the same intentions....that to solve this case the best way we can.
Send everything here so that everyone can see how you undermine your clients.
NN
Nwabisa N's updateReviewer Update
30 Sept 2025, 08:08No. I think I'm more comfortable here.
NFO has been investigating this case since the 19th of May 2025, after I have been communicating with Oldmutual since May, in fact April 2024.
Do you want this to take another year? No let's do it here. I see it's much easier and quicker here.
Thank you
NFO has been investigating this case since the 19th of May 2025, after I have been communicating with Oldmutual since May, in fact April 2024.
Do you want this to take another year? No let's do it here. I see it's much easier and quicker here.
Thank you
NN
Nwabisa N's update30 Sept 2025, 08:08
Reviewer Update
No. I think I'm more comfortable here.
NFO has been investigating this case since the 19th of May 2025, after I have been communicating with Oldmutual since May, in fact April 2024.
Do you want this to take another year? No let's do it here. I see it's much easier and quicker here.
Thank you
NFO has been investigating this case since the 19th of May 2025, after I have been communicating with Oldmutual since May, in fact April 2024.
Do you want this to take another year? No let's do it here. I see it's much easier and quicker here.
Thank you
NN
Nwabisa N's updateReviewer Update
30 Sept 2025, 08:55This is also an external body. Ombudsman have been handling this case and I am not satisfied with the way they are handling it.
So now as I have said...I am more comfortable here because atleast you are able to communicate quicker here. I have checked my emails and the last time NFO communicated with me was on the 26th of September.
I don't care how much comfortable your with Ombudsman ..but this case is between me and Oldmutual. I'm the one who is suffering here. Ombudsman has done their part. We are here now.
Send those emails here.
So now as I have said...I am more comfortable here because atleast you are able to communicate quicker here. I have checked my emails and the last time NFO communicated with me was on the 26th of September.
I don't care how much comfortable your with Ombudsman ..but this case is between me and Oldmutual. I'm the one who is suffering here. Ombudsman has done their part. We are here now.
Send those emails here.
NN
Nwabisa N's update30 Sept 2025, 08:55
Reviewer Update
This is also an external body. Ombudsman have been handling this case and I am not satisfied with the way they are handling it.
So now as I have said...I am more comfortable here because atleast you are able to communicate quicker here. I have checked my emails and the last time NFO communicated with me was on the 26th of September.
I don't care how much comfortable your with Ombudsman ..but this case is between me and Oldmutual. I'm the one who is suffering here. Ombudsman has done their part. We are here now.
Send those emails here.
So now as I have said...I am more comfortable here because atleast you are able to communicate quicker here. I have checked my emails and the last time NFO communicated with me was on the 26th of September.
I don't care how much comfortable your with Ombudsman ..but this case is between me and Oldmutual. I'm the one who is suffering here. Ombudsman has done their part. We are here now.
Send those emails here.
NN
Nwabisa N's updateReviewer Update
30 Sept 2025, 10:10I submitted this case to Old Mutual last year but in vain.
I then decided to submit it to Ombudsman and I was told an investigation will be conducted, how ever I have noticed that, while Ombudsman is investigating the case, you Oldmutual have decided to do the worst by canceling my funeral policy too and sent me a settlement letter which I refused to sign.
That is why I am giving you an opportunity to show the public how good you are at resolving complaints working with Ombudsman. There is nothing to hide here. Feel free to show the public how you have been treating me.
I then decided to submit it to Ombudsman and I was told an investigation will be conducted, how ever I have noticed that, while Ombudsman is investigating the case, you Oldmutual have decided to do the worst by canceling my funeral policy too and sent me a settlement letter which I refused to sign.
That is why I am giving you an opportunity to show the public how good you are at resolving complaints working with Ombudsman. There is nothing to hide here. Feel free to show the public how you have been treating me.
NN
Nwabisa N's update30 Sept 2025, 10:10
Reviewer Update
I submitted this case to Old Mutual last year but in vain.
I then decided to submit it to Ombudsman and I was told an investigation will be conducted, how ever I have noticed that, while Ombudsman is investigating the case, you Oldmutual have decided to do the worst by canceling my funeral policy too and sent me a settlement letter which I refused to sign.
That is why I am giving you an opportunity to show the public how good you are at resolving complaints working with Ombudsman. There is nothing to hide here. Feel free to show the public how you have been treating me.
I then decided to submit it to Ombudsman and I was told an investigation will be conducted, how ever I have noticed that, while Ombudsman is investigating the case, you Oldmutual have decided to do the worst by canceling my funeral policy too and sent me a settlement letter which I refused to sign.
That is why I am giving you an opportunity to show the public how good you are at resolving complaints working with Ombudsman. There is nothing to hide here. Feel free to show the public how you have been treating me.
Old Mutual's replyOfficial
30 Sept 2025, 10:16We note your comments, please be advised that this matter is being attended to in conjunction with the NFO. Feedback will be provided directly to you by the NFO after the conclusion of their investigation.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
Old Mutual's reply30 Sept 2025, 10:16
Official
We note your comments, please be advised that this matter is being attended to in conjunction with the NFO. Feedback will be provided directly to you by the NFO after the conclusion of their investigation.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
NN
Nwabisa N's updateReviewer Update
30 Sept 2025, 10:17Today is the last day of September and you have doing a lot of engagement since the day I contacted HelloPeter. What is stoping you from doing that with Ombudsman?
I even took a leave at work just to keep engaging with you. You doing much better here.
Imagine canceling the whole life policy and offering your client R2000 which will used to settle "missed" premiums, when you were asking the same client to pay R8700 for you to reinstate the policy. And then you cancel funeral policy premiums without any consultation.
Do have any idea of my life policy value when you decided to mess up with it? And then you come here and offer R2000 to get rid of me? Should I remind you?
I even took a leave at work just to keep engaging with you. You doing much better here.
Imagine canceling the whole life policy and offering your client R2000 which will used to settle "missed" premiums, when you were asking the same client to pay R8700 for you to reinstate the policy. And then you cancel funeral policy premiums without any consultation.
Do have any idea of my life policy value when you decided to mess up with it? And then you come here and offer R2000 to get rid of me? Should I remind you?
NN
Nwabisa N's update30 Sept 2025, 10:17
Reviewer Update
Today is the last day of September and you have doing a lot of engagement since the day I contacted HelloPeter. What is stoping you from doing that with Ombudsman?
I even took a leave at work just to keep engaging with you. You doing much better here.
Imagine canceling the whole life policy and offering your client R2000 which will used to settle "missed" premiums, when you were asking the same client to pay R8700 for you to reinstate the policy. And then you cancel funeral policy premiums without any consultation.
Do have any idea of my life policy value when you decided to mess up with it? And then you come here and offer R2000 to get rid of me? Should I remind you?
I even took a leave at work just to keep engaging with you. You doing much better here.
Imagine canceling the whole life policy and offering your client R2000 which will used to settle "missed" premiums, when you were asking the same client to pay R8700 for you to reinstate the policy. And then you cancel funeral policy premiums without any consultation.
Do have any idea of my life policy value when you decided to mess up with it? And then you come here and offer R2000 to get rid of me? Should I remind you?
Old Mutual's replyOfficial
30 Sept 2025, 10:43Hi Nwabisa, we see that you received email feedback regarding this matter this morning. Kindly reply direcly to the email and the complaints assessor managing your query will be in touch to further assist you.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
Old Mutual's reply30 Sept 2025, 10:43
Official
Hi Nwabisa, we see that you received email feedback regarding this matter this morning. Kindly reply direcly to the email and the complaints assessor managing your query will be in touch to further assist you.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
NN
Nwabisa N's updateReviewer Update
30 Sept 2025, 10:51The last time I received an email from and responded to it was on the 26th.
It had to take hello Peter for you to communicate with me and have quick responses. I wish you could have shown this kind of interest when I submitted my complaint straight to you not via Ombudsman last year.
It had to take hello Peter for you to communicate with me and have quick responses. I wish you could have shown this kind of interest when I submitted my complaint straight to you not via Ombudsman last year.
NN
Nwabisa N's update30 Sept 2025, 10:51
Reviewer Update
The last time I received an email from and responded to it was on the 26th.
It had to take hello Peter for you to communicate with me and have quick responses. I wish you could have shown this kind of interest when I submitted my complaint straight to you not via Ombudsman last year.
It had to take hello Peter for you to communicate with me and have quick responses. I wish you could have shown this kind of interest when I submitted my complaint straight to you not via Ombudsman last year.
Old Mutual's replyOfficial
30 Sept 2025, 11:05Good day Nwabisa, thank you for your message. We understand your frustration and sincerely apologize for the delays you have experienced. Please be assured that we are currently following up on your matter and will provide you with feedback as soon as possible.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
Old Mutual's reply30 Sept 2025, 11:05
Official
Good day Nwabisa, thank you for your message. We understand your frustration and sincerely apologize for the delays you have experienced. Please be assured that we are currently following up on your matter and will provide you with feedback as soon as possible.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
NN
Nwabisa N's updateReviewer Update
30 Sept 2025, 12:07How much time is soon? Remember you have been dragging this since last year.
NN
Nwabisa N's update30 Sept 2025, 12:07
Reviewer Update
How much time is soon? Remember you have been dragging this since last year.
Old Mutual's replyOfficial
30 Sept 2025, 12:26Good day, Nwabisa
We can assure you that one of our team will reach out to you to assist.
Regards
Old Mutual Complaints Management
We can assure you that one of our team will reach out to you to assist.
Regards
Old Mutual Complaints Management
Old Mutual's reply30 Sept 2025, 12:26
Official
Good day, Nwabisa
We can assure you that one of our team will reach out to you to assist.
Regards
Old Mutual Complaints Management
We can assure you that one of our team will reach out to you to assist.
Regards
Old Mutual Complaints Management
NN
Nwabisa N's updateReviewer Update
30 Sept 2025, 12:28Please I'm waiting right now
NN
Nwabisa N's update30 Sept 2025, 12:28
Reviewer Update
Please I'm waiting right now
Old Mutual's replyOfficial
30 Sept 2025, 12:36Our team will be in touch.
Old Mutual's reply30 Sept 2025, 12:36
Official
Our team will be in touch.
NN
Nwabisa N's updateReviewer Update
03 Oct 2025, 10:30Good day Oldmutual
Today is the 3rd of October.....I'm still waiting. No email, no calls
Today is the 3rd of October.....I'm still waiting. No email, no calls
NN
Nwabisa N's update03 Oct 2025, 10:30
Reviewer Update
Good day Oldmutual
Today is the 3rd of October.....I'm still waiting. No email, no calls
Today is the 3rd of October.....I'm still waiting. No email, no calls
Old Mutual's replyOfficial
03 Oct 2025, 11:47Hi Nwabisa
Our team will be in contact with you soon.
Regards,
Old Mutual Complaints Management
Our team will be in contact with you soon.
Regards,
Old Mutual Complaints Management
Old Mutual's reply03 Oct 2025, 11:47
Official
Hi Nwabisa
Our team will be in contact with you soon.
Regards,
Old Mutual Complaints Management
Our team will be in contact with you soon.
Regards,
Old Mutual Complaints Management