Old Mutual has become very unprofessional

So I have kids savings plan with old mutual since the 22 of jan IV been struggling to get them to withdraw my kids money .... every time I talk to different agents they give me different stories then I have to start the process over and over every time I sent all my documents...they forgot to send me the tax residential paper work they only sent it last week I had to fill it out and send it back and thts what I did ....they keep telling me they sending it the manger or other departments so they can start the withdrawal process and yet im still waiting ....waiting our own money ...Old Mutual is not the same anymore as they use to be back in the day now it's a struggle to get my own money back from them .....they said 9 working days it's the 4th of Feb oready still no payments has been made ...this is very unprofessional and I'm very disappointed in thier service really not happy...hopefully il get my kids money soon and then cancel the whole policy aswell