Old Mutual has Bad customer service and poor communication .

*********** service rendered here. So i opened a *****ulent case September 2025 and i was adviced ill receive feed back in 3 months and my premiums will be paid directly into my account mind you there was a policy opened using my Persal number and money was deducted directly from my payslip by someone who reside in kzn , i visited the wonderpark branch and a ref was given to me on the 18nth of September Old Mutual, Ref CEB***. Your Alleged ***** request has been received. Feedback will be provided within 5 days. Tel Group Schemes *** / Client Call Centre *** / OMProtect Customer Service Centre *** / Email ***. FSP&Ins. T&Cs. Since then I haven’t received any update whatsoever. From the 2nd weekend of January I’ve called their call center and everytime I call they tell me they are escalating the matter to the relevant department for my issue could’ve been resolved month end of December 2025. I called for over 10 times waiting on that long queue for over 20 minutes using my airtime as I demand my money back but all the agents are telling me one thing “escalation of the matter” today 08 February 2026 I visited the wonderpark branch again and I’m told a different story my case shall be resolved in 6 months yet they still deduct my money for a policy I never took. I was even given a different ref : Old Mutual: Dear MR. Thank you for visiting one of our branches today. Your reference number is CEB***. We will contact you if we need further information. We value your continued support. FSP&Ins. T&Cs. That time no communication or anything was communicated to me since I opened the case. And I’m told yet again I’ll receive feedback on 48hrs like it’s anything new I’ve been getting that for the past 10 calls I’ve made to their call centre and never received any feedback or any form of communication. I would never recommend anyone to have any policy with @oldmutual for their services is very poor and would never recommend anyone to even associate themselves with it.