1 reviews | Active since Jun 2021
Old Mutual has a ******* financial consultant
I came to Old Mutual with the intention of investing the money with a very specific plan. When I arrived at Old Mutual I met with a staffer and we had a meeting. The meeting was recorded (Rather I was told it was being recorded) and at the meeting was regarding how I wanted my money to be handled. During that consultation I was very clear that because I was coming out of property. In property roughly a month I was receiving a amount that I was happy with per month from that investment. I sold the property and made an investment with old Mutual. I went to Old Mutual and explained that I was leaving property and I wanted to invest the money and mentioned that I wanted roughly a similar return to my property in a month from the investment if I was to invest. He mentioned that if invest for 5 years I would receive back between an amount that i was happy with. The condition was that the money must be invested for 5 years. To my surprise in 2020 he sent letter saying that I can take out my money and I would receive my initial payment with an amount that I was not aware of which wasn't what we agreed. Now that the money has matured I want the initial proposed amount. My agreement with your employees was that after 5 years I would get that money. This was a fixed amount / agreement that had a five year condition not something related to market fluctuations. That was not our agreement and I am being ****med. I would have never made the investment if I was aware of that. I've made investment before with old mutual that I've been extremely happy with however this investment is a massive ****
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
