Old Mutual, happy to continue debits on my account. But when I needed them most they showing me a middle finger.

I have a many year’s insurance profile with Ola Mutual. Not only may years but a very good one where they close to 6k on my account every month. During the death of my mom due to advanced stage of cancer, I am yet to be told why I can’t be paid. Old Mutual is holding me to a bad pain and medical debts am still struggling with. And to date they are still debiting my accounts

I contacted them in in August/September wanting to take more policies with them. I was met with the news that I haven't been paying. this was a shock, there is no communication from Old Mutual around this, they say there is they have failed to show it a number of times. I was met with very bad attitude from their call centre. I went to Ranburg branch no one was equipped to help, I had to wait for day for Reboloke to call and meet up. she too had no resources to see what was happening and give answers. she promised to fix up my profile and will investigate and come back to me with the detail. a month went by, unfortunately my sick mom passed away. that was when I sow the trusted Old Mutual, I was first assured I will be paid by reboloke. Only to be informed that I wont be paid two days before the funeral, I only said to the well deal with this after and guess what even now, no one from Old Mutual is in contact with me. all I had was to wait for SHIKSHAH DOWLATH-SINGH, whon not even once had tried to call me or even give an update on my case. am still stuck with this Bullies