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Sibongakonke M
1 reviews | Active since Jul 2015
14 Aug 2025, 11:27
old mutual habitual bad service
Old mutual is in the business of making people's lives difficult, they refused to assist my wife with her investment withdrawal. Now I am trying to help her with it and they're refusing to assist me, I ask them to call her and I get told that they will call once and that's it,
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Replies (5)0
Replies (5)
Old Mutual's replyOfficial
14 Aug 2025, 11:55Good Day Sibongakonke
We appreciate you taking the time to contact us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We appreciate you taking the time to contact us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply14 Aug 2025, 11:55
Official
Good Day Sibongakonke
We appreciate you taking the time to contact us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We appreciate you taking the time to contact us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
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Sibongakonke M's updateReviewer Update
14 Aug 2025, 11:58I just need someone to call my wife and tell her when she will get her money, that is all, I feel like that is a reasonable request.
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Sibongakonke M's update14 Aug 2025, 11:58
Reviewer Update
I just need someone to call my wife and tell her when she will get her money, that is all, I feel like that is a reasonable request.
Old Mutual's replyOfficial
14 Aug 2025, 12:09Hi Sibongakonke, we not your request and you can expect contact from one of our complaints assessors within 1 business day.
Old Mutual's reply14 Aug 2025, 12:09
Official
Hi Sibongakonke, we not your request and you can expect contact from one of our complaints assessors within 1 business day.
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Sibongakonke M's updateReviewer Update
15 Aug 2025, 09:47The terrible service continues from OLD MUTUAL. How is there no senior in a call center to assist with an issue.
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Sibongakonke M's update15 Aug 2025, 09:47
Reviewer Update
The terrible service continues from OLD MUTUAL. How is there no senior in a call center to assist with an issue.
Old Mutual's replyOfficial
15 Aug 2025, 11:08Hi there Sibongakonke, thank you for your review.
Feedback and communication as routinely been provided via email from one of our complaints assessor. As communicated, your matter is under investigation and escalated for urgent resolution.
Kindly allow our team time to handle your matter and will provide you with proper feedback before the end of the day.
Thank you for your understanding and cooperation.
Regards,
Old Mutual Complaints Management
Feedback and communication as routinely been provided via email from one of our complaints assessor. As communicated, your matter is under investigation and escalated for urgent resolution.
Kindly allow our team time to handle your matter and will provide you with proper feedback before the end of the day.
Thank you for your understanding and cooperation.
Regards,
Old Mutual Complaints Management
Old Mutual's reply15 Aug 2025, 11:08
Official
Hi there Sibongakonke, thank you for your review.
Feedback and communication as routinely been provided via email from one of our complaints assessor. As communicated, your matter is under investigation and escalated for urgent resolution.
Kindly allow our team time to handle your matter and will provide you with proper feedback before the end of the day.
Thank you for your understanding and cooperation.
Regards,
Old Mutual Complaints Management
Feedback and communication as routinely been provided via email from one of our complaints assessor. As communicated, your matter is under investigation and escalated for urgent resolution.
Kindly allow our team time to handle your matter and will provide you with proper feedback before the end of the day.
Thank you for your understanding and cooperation.
Regards,
Old Mutual Complaints Management