Old Mutual Group Schemes - simply NO SERVICE

<p>On Friday morning I called your call centre after I tried 3 times to open an attachment OMGS sent me. I do know my date of birth and that was not the password. </p> <p> </p> <p>I was told then that I had to call ***to arrange cover for my dad.</p> <p><br />I called that number at 9:26 and then had conversation of 15:42 minutes with Anele arranging the cover. She asked for details that OM most definitely has on their system as I have been an Old Mutual client for more than 20 years.</p> <p><br />She also wanted to know my gross income. I have a problem with that – I sit in an open plan office & frankly it has nothing to do with taking out minimal insurance on a parent's life.</p> <p><br />When I asked for a reference number she repeatedly told me I will get an sms and I must just wait for the sms. On Friday afternoon (7 hours later) I emailed OMGS to say that I have still not received an sms or email notification. </p> <p> </p> <p>I followed up again his morning - NOT EVEN AN ACKNOWLEDGEMENT OF MY QUERY!!!!!</p>