Old Mutual Group Schemes poor service

Sometime in 2024 I took out a funeral policy for my aunt. Then in April 2025 I discovered that there were 2 policies from Old mutual deducting from my salary, I made an enquiry and found out that both policies were taken out on the same name and same cover. I explained to Old Mutual that I did not authorize the second policy, mind you I spent about 45 minutes on this call that I made. Finally I was sent forms that I had to complete to cancel the policy and request a refund on premiums already paid. I called again in about a week and they acknowledged receipt of my email and I was told that their ***** department was busy investigating my claim. I put in this claim on the 10th April 2025, today is 29th June 2025 and I can tell you that I have not received a single cent of my premiums, not even a phone call or sms from the investigating department. Everytime I call I get told that my matter is with the investigating department and they will send a note so they can call me back. I am always made to hold no less than 30 minutes on a call only to get the same response.