Old Mutual Group Schemes Failing to pay Funeral claim

I have been dealing with Old Mutual 2 days short of being a month. On the 8th of December 2021 I went into the Port Shepstone branch to claim my Retirement Annuity. I was told and given a form that stated that the claim should be complete within 10 working days. When the 10 working days were up, to ensure why the funds were not yet reflecting in my account and I was told that it usually takes 15 working days or even 30 working days. This was not what was written on the form I had been given.

During the time I was contesting what they were now telling me on the 21st of December 2021, my paternal grandmother passed away and my late mother had covered her on four different policies. Within two of these policies my mother had covered herself and my grandmother. We discovered that when our mother had passed away on the 5th of January 2020, we never claimed for these policies.

We then initiated the claims process, initially for my mother's outstanding claims and then for my late grandmother. Whilst we were waiting for the policies to pay out (as we are still waiting for some to pay out including my RA) the story now changed to my mother was just the policy owner, but on the policy and on the screen it showed the following:

Life Covered: Lindelwa Joni

Life Covered: NW Joni

Policy Owner: Lindelwa Joni

I asked how can it state life covered and policy owner differently and I was told that this is because this is an old policy, therefore the R3000 and R2000 due for my mother will not be paid only the R3000 and R2000 for my grandmother would be paid. This is unsettling because as you can see it cannot state Life Covered and Policy Owner?

I went into Old Mutual everyday from the 21st of December 2021 to enquire about my Retirement Annuity and on the 22nd to enquire about my late mother's policies regarding my grandmother. I went into Old Mutual Port Shepstone everyday from the 23rd of December till the 29th of December 2021. I had to resubmit claims on all of these days. Only one policy for R2000 paid. Another policy was still being recalculated and was paid on the 3rd of January 2022, after sending complaints on Twitter as well. Then one policy that a deceased as a beneficiary it then paod yesterday afternoon, after I tagged the Ombudsman on Twitter although the other beneficiaries still have not been paid.

Yesterday they sent a message stating that one would be paid within 4 hours and the other has been escalated and my Retirement Annuity has been processed. Today they sent a message requesting my mother's ID Number, Policy number etc. This is very confusing, irritating and condescending because this is indicating that they don't want to pay.

I have attached all relevant information and communication with them.

Please can you kindly assist us urgently.