Old Mutual Group Schemes BAD Service
Old Mutual is by far the WORST COMPANY I have ever dealt with. They don't reply to your e-mails. I have a Family Funeral Care Plan with them and their record keeping is NOT up to date. I sincerely hope a SENIOR MANAGER gets this complaint and has the decency to phone me.
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Old Mutual's replyOfficial
22 May 2026, 15:30Good day,
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Regards,
Old Mutual Complaints Management
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Regards,
Old Mutual Complaints Management
Old Mutual's reply22 May 2026, 15:30
Official
Good day,
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Regards,
Old Mutual Complaints Management
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Regards,
Old Mutual Complaints Management