Old Mutual Group Scheme refuses to cancel my policies

<p><span style="color: #1***7d; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-themecolor: dark2;"><font face="Calibri"><font size="3">I have been trying to cancel my Group Scheme policies but to date it has not been done.<span style="mso-spacerun: yes;">&nbsp; </span></font><font size="3">I went to the Westgate branch on 23.04.2016 and submitted all the do***entation and I was told that it would take 5 working days to cancel. Then on The 26.04.2016, I received an sms saying that the is a delay in processing my request and I will have to wait for</font><span style="mso-spacerun: yes;"><font size="3">&nbsp; </font></span><font size="3">9 day clearance for my debit orders, after which my request will be attended. My debit order went of the 20</font>^{<font size="2">th</font>}<font size="3"> April 2016 and it is exactly 20 days since the debit order went off. </font><span style="mso-spacerun: yes;"><font size="3">&nbsp;</font></span><font size="3">I have not received any feedback since. I have been phoning Group schemes since Wednesday last week and everyday, I am told that someone will phone me back but no-one ever calls me back. My policy is still active and I cannot have double policies.</font></font></span></p> <p>&nbsp;</p>